Showing all articles for #Service Design

Unsplash: Disrupting the Stock Photo Industry

How one company turned a side-of-desk hustle into a multi-layered business model.


A Crash Course in Agile Product Design from Leading EdTech Experts

COVID-19 shone a spotlight on an industry that desperately needed a digital transformation.


The Advent of Lean Service Design in the Age of COVID-19

Pivoting from larger engagements to smaller ones focused on business outcomes.


4 Tips to Select an AI Project That Is Not Set to Fail From the Get-Go

Data science expert and guest blogger, Hamid Omid, shares his expertise.


A New Way to Write RFPs

In part 3 of the 3-part series, we highlight ways to refine, refresh, and reimagine the process so you can find the agency that’s right for you.


Think an RFP Is Your Only Option for Hiring an Agency? Think Again.

In part 2 of the 3-part series, we highlight five effective strategies you can use to find a qualified partner for your next project.


4 Reasons Why Great Agencies Aren’t Responding to Your RFPs

In part 1 of the 3-part series, we’re going to identify some common problems with requests for proposals.


Applying Service Design Principles During a Pandemic

A look at how grocery stores have changed shopping behaviours in response to COVID-19.


Service Design Thinking, Simplified

Looking at how simplicity impacts service design, and how these two philosophies go hand in hand for great UX.


We're Experiencing The Era of Productization.

How Many Products Did It Take to Get from Vancouver to Barcelona?