We'll show you how to apply Lean Service Design to your CX strategy this year.
In a recent survey conducted by the National Center for the Middle Market, more than 80% of business leaders said they were likely to make significant and long-lasting changes in how they organized work and interacted with and served customers.
COVID-19 created an urgency for businesses to rethink their Customer Experience (CX) needs. With so many organizations shifting to digital, there is pressure to test and validate how to deliver services in an evolving and competitive omnichannel landscape.