Webinar: Rethinking CX Needs in 2021

We'll show you how to apply Lean Service Design to your CX strategy this year.

Published by J.P. Holecka on 01.06.2021

In a recent survey conducted by the National Center for the Middle Market, more than 80% of business leaders said they were likely to make significant and long-lasting changes in how they organized work and interacted with and served customers.

COVID-19 created an urgency for businesses to rethink their Customer Experience (CX) needs. With so many organizations shifting to digital, there is pressure to test and validate how to deliver services in an evolving and competitive omnichannel landscape.

In this webinar you will learn:

  • How to change your customer touchpoints, work culture, thinking, and old habits to not only survive but thrive in 2021 and beyond.
  • What Lean Service Design is and how it can help you achieve business outcomes.
  • How to implement Lean Service Design in your organization.


  • When: Wednesday, Februrary 3, 2021
  • Time: 10:00 AM PST/1:00 PM EST
  • Presenters: JP Holecka, Founder & CEO and Priscilla Ho, UX lead


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