Restoring Trust in Public Consultations

By simplifying the process, we created the foundation for a scalable digital platform that will enhance public trust, improve identification issues, and reduce overall project costs.
  • Service Design
  • UX Research
  • Usability Testing
  • User Experience Design
  • Content Strategy
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The Brief.

The Government of British Columbia's public consultation process is undergoing a digital transformation. Online platforms already existed, but very few felt comfortable using an advanced verification process. To improve civic engagement, it was critical that the Government determined and addressed all barriers before implementation.