How Hall Constructors improved efficiency and invoicing accuracy with a user-first digital ticketing system
Hall Constructors partnered with Power Shifter to digitally transform their paper-based truck load management system, overcoming previous failed attempt at digitization. By applying a user-first, field-tested design approach, Hall Constructors eliminated ticketing errors, reduced invoicing delays, and achieved high user adoption rates, positioning themselves as a leader in construction site operational efficiency.
Services
Product Management
UX research & design
User interface design
Web development
UX research & design
User interface design
Web development
Project management
Design sprints
QA
Ongoing development
Design sprints
QA
Ongoing development
The brief.
Digitizing load management for the real world
Hall Constructors needed to:
- Replace their outdated paper-based truck ticketing system, which caused errors, lost tickets, and billing delays.
- Deliver a rugged, easy-to-use digital system foremen would actually adopt in challenging construction site conditions.
- Ensure the solution addressed real-world constraints like outdoor glare, weather exposure, and limited user training windows.
- Overcome user resistance after previous digitization attempts had failed due to poor usability and job site misalignment.
The challenge.
Overcoming user resistance and harsh worksite realities
Hall Constructors faced key operational challenges:
- Foremen relied on paper forms prone to errors and loss, creating billing inaccuracies and delays.
- Previous digital solutions had failed due to poor user experience and misalignment with field conditions.
- Needed a system that could work in harsh environments—dust, rain, glare—while remaining simple, intuitive, and fast to use on job sites.
The process.
User-first design, prototyping, and iterative development
Stakeholder engagement
- Conducted interviews with key stakeholders, gathering critical functionality insights despite limited initial access to foremen.
- Focused on building empathy and involving end users in the design validation process.
Audience assessment & research
- Developed Figma prototypes emphasizing high-contrast screens, large touch-friendly buttons, and simplified workflows.
- Tested prototypes hands-on with foremen on iPads, ensuring the interface worked in bright sunlight and rugged conditions.
- Incorporated feedback loops that informed refinements throughout the project lifecycle.
Solution evaluation & design strategy
- Applied an MVP approach, rolling out early versions for real-world testing and continuous improvement.
- Later project phases included on-site testing with foremen, enabling critical final adjustments before launch.
- Created a UI/UX design system, ensuring consistency and scalability across the application for future updates.
The solution.
A field-ready digital ticketing system built for construction sites
- Developed a simple, rugged, intuitive digital ticketing system for truck load management.
- Designed for real-world conditions with high-contrast, easy-to-navigate interfaces on iPads.
- Automated data capture enabled near real-time reconciliation and faster invoicing.
- Integrated a scalable design system, ensuring future feature expansions would be seamless and consistent.
The outcome.
High adoption, faster invoicing, and industry leadership
- Eliminated ticketing errors, overcoming issues caused by illegible handwriting and lost paperwork.
- Reduced invoicing delays, with near real-time data capture enabling quicker billing.
- Achieved high adoption rates among foremen, overcoming resistance that derailed previous digitization attempts.
- Positioned Hall Constructors as a forward-thinking leader in construction operations, setting them apart in an industry still reliant on analog systems.
Real-time data capture
Enabling quicker billing
